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Terms & Conditions

Babybasicshk.com

  1. We are always matching our prices closely and we will match the lowest price in the market and offer a price adjustment upon request, proof of original purchase required.
  2. Claims are only valid when supported by customer's original receipt within seven days of purchase.
  3. Customers have seven days from the date of purchase to request price adjustment if product is on sale at a registered retailer in Hong Kong at a lower price.     
  4. Proof of lower price at an alternative Hong Kong retailer is required within seven day period - comparing store name and location must be provided for Baby Basics staff to verify.     
  5. The lower priced item must be under the same brand, in the same size, with identical packaging and an identical barcode as the item compared.    
  6. Excludes all on line purchases and price comparisons with other online retailers.     
  7. Item must have been purchased at original price.     
  8. Price adjustment is not applicable to clearance items.      
  9. Price adjustment does not apply to 'Buy-one-Get-one-Free' or similar bulk buy promotions.      
  10. Items bought with a promotional discount, coupon or Gift Voucher are not eligible for price adjustments.     
  11. Safal Limited (Baby Basics) reserves the right to validate all applications and request customers to provide evidence. 
  12. Safal Limited (Baby Basics) reserves the right to cancel the Price Adjustment offer or to change these terms and conditions at any time without prior notice.  
  13. In the event of any dispute, Safal Limited (Baby Basics) reserves the right of final decision.  
  14. If there is any inconsistency or conflict between the English and Chinese versions, the English version will prevail. 

Returns & Exchange

We want you to be delighted with your purchases but if for any reason you wish to return them simply bring the product to our store in Central in original packaging with your receipt within 30 days from date of purchase and we will exchange the product for goods of same value or higher or a credit note can be issued. 

 

Online Returns & Exchange

Please note that product exchanges will be handled at store in Central within 30 days of purchase. Conditions apply as listed below:

  • Customer is required to present an original invoice.
  • Products exchanged to be in its original packaging, unused and in a saleable condition.
  • Right product will be provided in case of wrong delivery, or customer can exchange instore in Central if preferred.
  • We reserve the right to decline requests for exchange, in case the actual appearance & color of the product vary from the photos shown in website.
  • Customer is liable to pay the delivery fee incurred due to an exchange or return of wrong size/fittings or wrong product purchased.
  • Undergarments, swimwear, toiletries and promotional sale items are non-refundable and non-exchangeable.

ALL MEASUREMENTS, WEIGHTS ARE APPROXIMATE AND SPECIFICATIONS INFORMATION ON PRODUCT DETAILS PAGE IS FOR YOUR REFERENCE ONLY.

NO CASH REFUND

 

Pushchair

A full refund or replacement for pushchairs only applies should the pushchair have a manufacture defect and if the pushchair has been returned within 30 days, and subject to manufacturer’s guidelines guarantees.

 

Delivery

Instore Purchase over HKD 3,000 FREE DELIVERY, Except outlying islands.


Following are the Delivery charges for below minimum order amount:

HK Island HKD 150

Kowloon HKD 200

New Territories HKD 250

Outlying Island Pls Consult the staff at store.

Online purchase over HKD 500 FREE DELIVERY, Except outlying islands.

Delivery Timings:

Staff will contact the customers to confirm the timing. Usually the delivery date will be allocated within few days as suitable to the customer's need.

Additional extra charges applicable for outlying islands. Pls contact our staff for details at info@babybasicshk.com

Assembly $200

 

Online purchases Delivery & Assembly:

  • We provide FREE DELIVERY service for purchases over the net value of HKD500 in Hong Kong.
  • We aim to deliver orders the very next day of purchase, or at least within few days.
  • Please refer to Delivery and Assembly section for other delivery and assembly charges.
  • Delivery scheduled time may change in case of exceptional circumstances that is beyond our control.  
  • Delivery and assembly charges are non-refundable once the products purchased are delivered.

 

Special order products

We can often make orders for you of items carried by our suppliers but not stocked by us in-store. These are subject to availability plus we require full payment in advance upon confirmation of the order. Please ask our staff at info@babybasicshk.com for more details.

 

Loyalty Card

Simply spend $3000 over a 3 months period and you receive a card entitling you to 10% off all future purchases (excluding milk powder and diapers)

We offer loyalty card to all Bumps To Babes privilege card holders, proof of valid card is required.

 

Payment

We accept cash, EPS, Visa, Mastercard and UnionPay in our physical Store in Central.

 

Online Payment

We accept payments made by Visa, Mastercard and JCB and online transfers.